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Returns & Refunds
Returns & Refunds
Every item is printed to order with your design and personalization, so we do not accept returns or exchanges for change of mind, including a size or color you ordered, or names and text entered at checkout. If your item arrives damaged, defective or wrong, we will replace it or refund you in full.
Damaged, Defective or Wrong Items
Report the problem within 30 days of delivery. This covers:
- Manufacturing defects or damage in transit
- Wrong item or incorrect fulfillment by Salelogy
- Items that differ materially from the product description
Not Covered
- Change of mind, or a size, color or personalization chosen at checkout (please check the size chart and your text before ordering; you can change or cancel within 24 hours if production has not started, see Cancellation & Changes)
- Items damaged by misuse or normal wear
- Problems reported more than 30 days after delivery
How to Request a Replacement or Refund
- Email [email protected] or use our Contact Us form within 30 days of delivery, with your order number and clear photos of the item and packaging.
- Our team reviews your request within 1–2 business days.
- If approved, you choose a free replacement or a full refund.
Do I Need to Send the Item Back?
For defective, damaged, or incorrect items, we usually do not ask you to send the item back. If a return is needed (for example, to inspect a defect), we email you a prepaid return label and the return address. Items sent back without prior approval cannot be processed.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or PayPal may need a few extra days to show the credit.
Lost or Undeliverable Packages
If tracking shows no movement for 7+ business days (domestic) or 14+ days (international), contact us and we will open a claim with the carrier and send a replacement or refund if the package is lost. Orders returned to us because of an incorrect address supplied at checkout can be reshipped after you confirm the correct address.